01 ABOUT THIS POLICY

408 Builders Inc. ("408 Builders," "we," "us," or "our") is a licensed general contracting company based in San Jose, California (CSLB License #1152286), serving the Greater Bay Area including Palo Alto, Menlo Park, and the Peninsula.

This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through our website at www.408buildersinc.com — including contact forms, quote request forms, and any other communication tools on our site.

This policy applies to all visitors and prospective clients who interact with our website. By using our website and submitting information to us, you agree to the practices described in this Privacy Policy.

California Residents: This policy is designed to comply with the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA). See Section 7 for your specific rights.

02 INFORMATION WE COLLECT

When you submit a contact or project inquiry form on our website, we collect the following categories of personal information:

• Identifiers: First name, last name
• Contact Information: Email address, phone number
• Property Information: Project address or service location
• Project Details: Type of project (kitchen remodel, ADU, new construction, etc.), scope of work, desired timeline
• Financial Information: Estimated budget or budget range you voluntarily disclose
• Communications: Any messages, notes, or questions you include in your inquiry

We may also automatically collect limited technical data when you visit our website:

• Usage Data: Pages visited, time spent on site, referring URL
• Device & Browser Data: Browser type, operating system, IP address (anonymized where possible)
• Cookies: See Section 5 for details

We do NOT collect: Social Security Numbers, driver's license numbers, financial account numbers, health/medical information, or precise geolocation data.

03 HOW WE USE YOUR INFORMATION

We use the personal information you submit only for the following legitimate business purposes:

• To respond to your project inquiry and provide an estimate or consultation
• To communicate with you about your remodeling or construction project
• To prepare and deliver contracts, proposals, and project documentation
• To coordinate with licensed subcontractors working on your project
• To follow up on outstanding quotes or proposals
• To send occasional business communications (e.g., project updates, company announcements) — you may opt out at any time
• To comply with legal obligations, including CSLB licensing requirements and California contractor law
• To improve our website and services based on anonymized usage patterns

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

04 HOW WE SHARE YOUR INFORMATION

We only share your personal information in limited circumstances:

• Licensed Subcontractors: We may share your name, address, and project details with subcontractors who are engaged to perform work on your project. They are contractually bound to use your information only for that purpose.
• Service Providers: We use third-party software tools to operate our business, which may process your data on our behalf. These currently include email platforms (e.g., Gmail), CRM software, and website hosting services. These providers are not permitted to use your data for their own purposes.
• Google Analytics: If enabled on our website, Google Analytics collects anonymized usage data. You can opt out at tools.google.com/dlpage/gaoptout.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, safety, or property of 408 Builders Inc. or others.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets, your information may be transferred as part of that transaction.

We do not sell or share your personal information with data brokers or advertising networks.

05 COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience:

• Essential Cookies: Required for basic website functionality. Cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). These are anonymized and do not identify you personally.
• No Advertising or Tracking Cookies: We do not use cookies for behavioral advertising or cross-site tracking.

You can control cookies through your browser settings. California residents may also use a Global Privacy Control (GPC) signal — we honor GPC opt-out signals as required by the CCPA/CPRA.

06 DATA RETENTION

We retain your personal information only as long as necessary for the purposes described in this policy, and as required by applicable law:

• Inquiry Records (no project): Up to 12 months from the date of last contact
• Active Client Records: For the duration of the project and business relationship
• Completed Project Records: Up to 7 years after project completion, as required by California contractor regulations and tax/legal obligations
• Contract Documents: As required by the CSLB and California Business & Professions Code

When your information is no longer needed, we securely delete or anonymize it.

07 CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), to the extent applicable:

How to Exercise Your Rights:

Submit a request by email at info@408buildersinc.com or by calling (408) 609-1643. We will confirm receipt within 10 business days and respond within 45 calendar days. You may designate an authorized agent to submit a request on your behalf.

08 DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your personal information, including:

• Secure, encrypted connections (HTTPS/SSL) on our website
• Password-protected and access-controlled business accounts
• Limited employee access on a need-to-know basis
• Regular review of our data practices and security measures

Please be aware that no method of internet transmission or electronic storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

09 CHILDREN'S PRIVACY

Our website and services are intended for adults and property owners, not children. We do not knowingly collect personal information from anyone under the age of 16. If we learn that we have inadvertently collected information from a minor under 16 without appropriate consent, we will delete that information promptly.

If you believe we may have collected information from or about a minor, please contact us at info@408buildersinc.com.

10 CHANGES TO THIS POLICY

We review and update this Privacy Policy at least once annually, or more frequently when required by changes in law or our business practices. The "Effective Date" at the top reflects when the policy was last updated.

We will provide notice of material changes by updating the effective date and, where appropriate, notifying active clients by email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11 CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

Email: info@408buildersinc.com

Phone: (408) 609-1643